FREQUENTLY ASKED QUESTIONS
FOR CLIENTS
OUR SERVICES
What is EdgeUp Nexus?
EdgeUp Nexus is a talent solutions agency offering virtual assistant services and professional training. While we operate under Olavin Corp., EdgeUp Nexus serves as our brand focused on outsourcing services across various industries like digital marketing, e-commerce, healthcare, real estate, and more.
What services do you offer?
We specialize in the following virtual assistant services:
Digital Marketing VA (SEO, Social Media, Ads Management, Email Marketing)
E-Commerce VA (Shopify, Amazon, Etsy management)
Content Creation VA (Copywriting, Social Media Content, Video Editing)
Administrative (General) VA (Data Entry, Email Management, Scheduling)
Tech VA (Website Management, CRM, Automation)
Lead Generation VA (Appointment Setting, Cold Outreach, CRM Management)
and more!
We also provide training services through our EdgeUp Academy to upskill VAs and freelancers.
What industries do you serve?
We cater to a wide range of industries, including:
Digital Marketing, E-commerce, Healthcare, Real Estate, Sales, Social Media Management, Lead Generation, Content Creation, Tech, and more!
How do businesses benefit from hiring your VAs?
Our virtual assistants help businesses by taking on tasks that allow them to focus on growth. From digital marketing and customer service to content creation and administrative tasks, our VAs are skilled, reliable, and tailored to meet your business needs.
How do you match businesses with the right VA?
We assess the client’s needs during the consultation phase and match them with a VA or freelancer whose skills align with the specific tasks and industry requirements. Whether you need a social media manager, content creator, or administrative assistant, we have the right person for you.
What is the cost of hiring a virtual assistant through EdgeUp Nexus?
The cost varies depending on the type of services, work engagement and the experience level of the virtual assistant.
For a detailed pricing guide, please contact us or book a free consultation.
How do I start outsourcing in EdgeUp Nexus?
1. Discovery Call - Book a free consultation to discuss your business goals and VA needs.
2. Package Selection & Strategy (24 Hours) - Receive a customized Strategy Map and package options within 24 hours for your review.
3. Client Onboarding - Our Operations Officer will prepare you with the right tools and workflows before recruiting your VA.
4. Tailored VA Recruitment (1-2 Weeks) - We’ll screen candidates based on your specifications and provide a shortlist within 1-2 weeks.
5. Client Interviews (Optional but Encouraged) - Meet shortlisted VAs via video call to ensure the perfect fit.
6. Hiring & VA Onboarding - We handle all administrative tasks, and we onboard your selected VA to your team.
7. Start of VA Services - Your VA will begin immediately, with real-time support to ensure a smooth transition.
8. Ongoing Support - Enjoy regular check-ins and performance reviews, plus motivation programs to keep your VA engaged and aligned with your goals.
Can I outsource more than one VA?
Absolutely, you can hire as many Virtual Assistants as you need. There's no limit to the number of virtual team members you can bring on board. Many of our clients discover additional tasks to outsource over time, and we are quick to recruit the right talent for the job and build a team for you.
OUR VAS
Where are your VAs based?
Our VAs are primarily based in the Philippines. We choose to work with VAs from the Philippines because:
The Philippines has a large, talented pool of professionals with strong communication skills, particularly in English, which makes it easier to collaborate with international clients.
The country is known for its strong work ethic, adaptability, and customer service skills, making Filipino VAs highly reliable.
We are passionate about helping Filipinos secure good-paying, sustainable jobs. By offering opportunities for VAs to work with international clients, we provide access to better income, enabling Filipinos to uplift their standard of living while working from the comfort of their homes.
Can your VAs work in different time zones?
In your free Discovery Call, we’ll need you to specify the work hours and timezone you expect your Virtual Assistant to cover.
These hours will set the standard for your VA’s schedule, and we’ll only present candidates who can align with your requirements.
Do your VAs work Full-Time or Part-Time?
Our VAs can work Full-Time, Part-Time or even on Project basis. A Full-Time Virtual Assistant works 40 hours per week, while a Part-Time Virtual Assistant works 20 hours per week.
Our Outsourcing Specialist can provide recommendations after your free initial consultation so we can help you decide which VA work engagement is best for you. We also offer project-based packages tailored to meet short-term or specific needs.
Is there a minimum commitment with my Virtual Assistant?
Yes, there is. After selecting your Virtual Assistant, a minimum commitment of 3 months is required. Similar to a probationary period in traditional workplaces, we’ve found that at least 3 months is necessary for proper onboarding and training to smoothly integrate the Virtual Assistant into your business.
If you're not satisfied with your Virtual Assistant during this period, we will work with you to find a better match based on your feedback.
Do they still work during holidays?
For public holidays in your country, it's entirely up to you whether or not to give your Virtual Assistant time off. Many clients typically allow their VAs to take leave during major holidays like Easter, Christmas, and New Year’s Eve.
As for public holidays in your Virtual Assistant's home country, it's also your decision whether they can take those days off. Your VA will need to submit any requests for paid or unpaid leave in line with our leave policies.
How do you ensure the quality of your VAs?
We have a thorough vetting process that includes screening, skills assessment, and interviews to ensure that our VAs meet the highest standards. We also provide continuous support and training to help them stay updated with industry best practices.
How do you communicate with your VAs?
Communication with your VA is flexible and tailored to your needs. You can use tools like Slack, Zoom, email, or any other preferred platform to ensure smooth collaboration and project management.
Can your VAs be trusted with confidential business information?
When it comes to handling confidential business information, all our VAs are required to sign a confidentiality agreement. This ensures that they do not disclose or discuss any work-related information with anyone outside of their client and designated team.
We also recommend that you utilize Password Management Tools like LastPass to share login credentials safely to your VA, ensuring that sensitive accounts are well protected.
Whether you are employing local personnel or virtual assistants, we advise cultivating trust gradually. It’s important to refrain from granting early access to sensitive information to maintain security and confidentiality.
FOR TALENTS
OUR SERVICES
What types of virtual assistant roles are available at EdgeUp Nexus?
We offer a variety of roles, including Social Media Management, E-commerce Support, Administrative Tasks, Content Creation, and more.
Visit https://edgeupnexus.com/apply to join our talent pool and be the first to be notified for any job openings.
What qualifications or experience do I need to join your talent pool?
While specific requirements may vary by role, we generally look for candidates with relevant experience, strong communication skills, and a commitment to delivering high-quality work.
We also welcome entry-level applicants and aspiring virtual assistants who are eager to learn. Our training services can help you build the skills needed to succeed.
Is remote work allowed for all positions?
es! All roles at EdgeUp Nexus are designed for remote work, allowing you the flexibility to work from anywhere.
How does compensation work for virtual assistant roles?
Compensation varies based on the role and level of experience. We ensure competitive rates and discuss payment details during the hiring process.
What is the typical workload or hours expected for virtual assistant positions?
Workload and hours can vary by role and client needs. We offer flexible arrangements, including part-time and full-time opportunities, and we strive to match you with projects that fit your availability.
Will I be working directly with clients or as part of a team?
Depending on the role, you may work directly with clients or as part of a team. We facilitate communication and collaboration to ensure everyone is aligned on project goals.
What tools or software should I be familiar with before applying?
Familiarity with tools such as Google Workspace, Microsoft Office, project management software (like Asana or Trello), and communication platforms (like Slack or Zoom) can be beneficial. Specific requirements will be outlined in the job descriptions.
Is there an opportunity for career advancement within EdgeUp Nexus?
Yes! We encourage professional growth and provide opportunities for advancement. Talents who demonstrate skill and dedication may be considered for more advanced roles or additional responsibilities.
OUR CLIENTS
Who are the typical clients of EdgeUp Nexus?
Our clients range from small businesses and startups to larger organizations across various industries, including e-commerce, healthcare, real estate, and digital marketing. We typically serve clients from different countries such as US, UK, Canada, Australia and New Zealand.
How does EdgeUp Nexus match talents with clients?
We carefully assess each talent’s skills and experiences, then match them with clients based on project requirements and compatibility to ensure a successful working relationship.
What is the typical duration of client projects?
Project durations can vary widely based on client needs, ranging from short-term assignments to long-term collaborations, depending on the scope of work.
Will I be working directly with the client or through a project manager?
It depends on the client and project. In some cases, you may work directly with the client, while in others, you’ll collaborate with a project manager to streamline communication and task management.
Can we work with multiple clients at the same time?
Absolutely! As long as we can see that you can manage your time effectively and meet deadlines, we can offer you to work on multiple client projects to maximize the opportunities.
Do clients typically have set working hours or are they flexible?
It varies by client. Some may have specific working hours, especially if they’re based in a different time zone, while others offer more flexible schedules. We try to match talents with clients who align with their availability.
How are client expectations communicated at the start of a project?
We facilitate onboarding sessions where clients clearly outline their needs and expectations, including deadlines, deliverables, and preferred communication methods, so you start off on the right foot.
Do I get paid directly by the client?
EdgeUp Nexus manages all payments for talents. We handle the invoicing, billing and payment processing, ensuring you receive compensation on time according to the agreed-upon schedule.